Team Solution Software for Municipalities
Although we’ve concentrated so far on discussing the commercial version of Team Solution Software for the small business market, we do have a second version being developed concurrently - - for municipalities. We’ve been calling it CRMunicipal, and in this instance the CRM stands for, among other things, “constituent relations management.”
Some of a Town Manager’s or Town Administrator’s time is spent each day assigning citizen complaints to various department heads for resolution, and the municipal version of Team Solution Software will include a tracking mechanism for those tasks as they make their way down the chain of command for resolution, and then back up again to be marked as resolved.
Not all town agencies and departments work out of the same building, and many of a town’s agencies are part-time or volunteer. It’s not dissimilar to a small business composition of in-house and telecommuting staff members. Team Solution Software’s municipal version will enable everyone to stay in touch and remain current on projects and tasks.
The file/document storage and sharing component is perfect for budget development as it is passed from department to department for everyone’s contribution. Project and task management becomes that much easier with the centralized and shared features of TSS, along with the shared Calendar feature. It’s just as important for all town agencies and departments to be on the same page as it is for small businesses, and Team Solution Software is that perfect tool for inter-departmental communication and accountability.
When completed, the municipal version of TSS will be the first of its kind, designed specifically for towns in any state. We’ll continue reporting on progress and features of this version as it moves to release shortly after the small business version.
